Meet Your Customers’ Expectations with Digital Contracting of Products and Services
April 16, 2020
Empower your customers to use additional banking products or renew existing ones without visiting a branch!
We have been witnessing gradual digitalization of the banking industry for years and it is now speeding up. With the circumstances under which health and security come first, and social distancing and online activities are desired whenever possible, banks play a key role in supporting their clients and protecting their financial stability.
Banks’ customers who are already sufficiently burdened with day-to-day stress rely on banks as partners, which will allow them to easily overcome the challenges they face, including interaction with a bank that does not require customers’ physical presence at the branch or hard copy documents. On the other hand, thanks to the IT solutions that enable automation and digitalization of certain processes, bank agents are also able to conduct business from a remote location on time and according to the bank policies and regulations.
Prompt response to current needs
With the solution for exchanging and signing documentation electronically, your existing customers can easily open or renew overdraft, cards, savings, become users of electronic banking channels or other banking products of your choice. The implementation involves minimum engagement of your infrastructure and human resources, given that the product is deployed in Asseco Service Center environment as a standalone solution that is not directly connected to the Core banking system.
About the solution and possible extension of functionalities
The solution for exchanging and signing documentation electronically is a group of selected modules of Digital Origination. In its full scope, Digital Origination is a comprehensive product that covers the sale of a variety of banking products and bundles through digital and traditional channels, as well as the approval of loan products with a high degree of automation. Fully integrated into sales processes, various remote client identification mechanisms are supported, including video identification, two-factor authentication, etc.
The choice of functionalities that Asseco SEE now offers within this solution is the response to the requirements and priorities identified with multiple banks. Of course, extensions will be possible in the future, up to the full scope of Digital Origination solution, according to your needs and choices.
If you’re interested to learn more about the process of document exchange and signing and how we can support you, please contact us now.